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Download At Your Service: How to Attract New Customers, Increase by Frank Eliason PDF

By Frank Eliason

A advisor to refocusing what you are promoting on those that topic so much: clients and employees.

Technology and social media instruments have made it more uncomplicated than ever for corporations to speak with shoppers. they could pay attention and take part on conversations, resolve difficulties, get quick suggestions approximately their services, and extra. So why, then, are so much businesses now not doing this? as a substitute, it kind of feels as though customer support is at an all time low, and that the few businesses who're deciding upon to target their buyers are experiencing an excellent aggressive virtue. At Your provider explains the significance of refocusing your corporation in your clients and your staff, and simply tips to do it.

  • Explains find out how to create a tradition of empowered staff who comprehend the worth of a good consumer experience
  • Advises at the have to converse that have to their consumers and strength customers
  • Frank Eliason, famous by means of BusinessWeek because the 'most recognized customer support supervisor within the US, potentially within the world,' has outfitted a name for supporting huge companies increase the way in which they connect to clients and improve their relationships

At Your provider will attract leaders, managers, enterprise proprietors, customer support execs, and somebody who desires to easy methods to upload price to their organization.

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Additional info for At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques

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These are not one-time addon upgrades. They are journeys—step-by-step processes of learning by doing. You can’t measure any nonprofit just by clicking a button, or hiring someone, or doing a single project. You can’t become a networked nonprofit that way either. But you can take the first step to get started. CONCLUSION This book is filled with remarkable social media and nonprofit success stories, stories of organizations that have embraced the core principles of being a networked nonprofit and measurement.

What better example of the mission of the Red Cross? As the mainstream news flooded the airwaves with human suffering, the Red Cross hit the ground in Haiti with hundreds of disaster relief workers. It also swung into action raising money to help the earthquake victims, including initiating a text-to-give campaign of exceptional vigor and ambition. indd 14 Measuring the Networked Nonprofit 21/08/12 6:04 PM This unprecedented fundraising power of the cell phone caught everyone’s attention. But what was even more dramatic was to watch the Red Cross grow and change as a result of this tragedy.

The result was an organization that embraces constant learning from experience and embeds this powerful concept in its organizational culture and processes. It has fueled the organization’s growth from zero members in May 2006 to over a million active members—moms, dads, grandparents, aunts, and uncles—today. indd 7 7 21/08/12 6:04 PM MomsRising uses measurement to achieve tremendous success. As you read this book, you will find several themes concerning the value of measurement and many examples of how it is used.

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