English As A Second Language

Download Big City: Teachers Book Level 2 by Nina O'Driscoll, Adrian Pilbeam PDF

By Nina O'Driscoll, Adrian Pilbeam

Authentic studies examine significant businesses and illustrate company subject matters resembling branding, advertising and marketing good fortune, customer support, and adapting to change.Dramatized tale demonstrates situational language and powerful conversation in a latest enterprise context/environment.Support fabrics allow rookies to appreciate the video and convey their very own critiques and concepts.

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Sometimes it's quitedifficuttto do so and I wonder whatthesecustomers wouldthinkif I wrotethe sametypeof angry messages to them! I usedto be very politewhen abouta productor servicein a shop,for example. l'm verydirectandiust statemy problem. Perhaps itb iust a culturalthing. ls it the sameor different from Howdo you dealwith complaints at yourcompany or business? you knowor do business with? othercompanies dealwith complaints? Howaboutthe cultural wayapologies aremade? 56 1 Test yourself! Seehow muchyou havelearnedabout customercare.

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